Bringing Spark to life
Spark is the leading energy supplier to tenants in the UK. Byng built their online presence and digital customer services.
Since 2010, Byng has been a lead technical supplier to Spark, delivering a successful digital transformation of their business. Byng is honoured to have the privilege of delivering a UK national utility company website.
Over the past four years, we have added value to Spark’s business by building their website which serves to market the business and provides business critical customer services such as account management, statements and bills, meter readings, online payments / direct debit, live chat and other admin functions.
The site has recently been rebuilt by Byng using a fresh and responsive web design by 999 Design (based in Glasgow). Spark has over 300,000 customers and is growing extremely fast. The success of the new site is demonstrated by the speed at which customers are switching to online.
The site has multiple integrations into industry specific back office software, such as Draig and Spice. We used Pimcore as the content management system for the marketing components of the site, because of its flexible architecture. We continue to extend Spark’s digital reach and scalability with new services.
2010 Spark goes live
Build first Spark Energy site, shifting Spark to an online means of customer interaction
Adding payments, reporting, partner/investor portal, monitoring, new infrastructure, switching service etc
Jan 2014 New Brand
Spark Energy rebrands. Changes name to Spark and shifts identity
Complete new look and feel and improved functionality and scalability
Mar 2014: New site
APP COMING SOON
Byng is in the process of delivering a new mobile application for Spark and their customers.
Byng Systems has been our technical supplier since 2010. They have helped us realise the transformation of our customer services to online by building the web platforms that underpin it. They're thoughtful, driven by quality and have an excellent technical pedigree.