Spark


Bringing Spark to life

Spark is the leading energy supplier to tenants in the UK. Byng built their online presence and digital customer services.

Since 2010, Byng has been a lead technical supplier to Spark, delivering a successful digital transformation of their business. Byng is honoured to have the privilege of delivering a UK national utility company website.

 

Over the past four years, we have added value to Spark’s business by building their website which serves to market the business and provides business critical customer services such as account management, statements and bills, meter readings, online payments / direct debit, live chat and other admin functions.

 

Our Approach

The site has recently been rebuilt by Byng using a fresh and responsive web design by 999 Design (based in Glasgow). Spark has over 300,000 customers and is growing extremely fast. The success of the new site is demonstrated by the speed at which customers are switching to online.

 

The site has multiple integrations into industry specific back office software, such as Draig and Spice. We used Pimcore as the content management system for the marketing components of the site, because of its flexible architecture. We continue to extend Spark’s digital reach and scalability with new services.

Our Journey

2010 Spark goes live

Build first Spark Energy site, shifting Spark to an online means of customer interaction

Adding payments, reporting, partner/investor portal, monitoring, new infrastructure, switching service etc

2011-13 Extensions

Jan 2014 New Brand

Spark Energy rebrands. Changes name to Spark and shifts identity

Complete new look and feel and improved functionality and scalability

Mar 2014: New site

APP COMING SOON

Byng is in the process of delivering a new mobile application for Spark and their customers.

Our praise

Byng Systems has been our technical supplier since 2010. They have helped us realise the transformation of our customer services to online by building the web platforms that underpin it. They're thoughtful, driven by quality and have an excellent technical pedigree.

Scott Mackay

Marketing Director

Our skills

Integration
Online service
Testing
AWS
3rd Level Support
Product strategy

Recent Projects

  • Key Note

    Key Note chose us to design, build and support their entire business via a digital proposition

  • Consentz

    As founding technology partners we are responsible for product strategy, design and build

  • Virgin Atlantic

    Creating a new booking experience for wholesale customers