BT Business

Lifting BT Business’s customer experience

Two effective marketing sites to better engage B2B customers

Byng developed two key websites for BT Business which introduced a new look and feel to the BT Group. Both of these sites sit firmly within the domain and serve to market important business functions.

Our Approach

The first, ‘Insight’ is an integrated part of the main domain. The site serves as a thought leadership hub, aiming to engage customers by providing value added content and build deeper dialogue with prospective customers or outsiders. The site is based on a responsive design by Work Club and relies on a deep taxonomy of tags to display relevant content. Content managed was provided by Pimcore, allowing a WYSIWYG approach to managing rich content across the site. Capturing leads was made possible with a Salesforce integration.


The second site is a lead generation platform for BT Business’s IT services division (now called BT IT Services). Using a similar tagging system to Insight, the site displays relevant content to prospective customers, improving engagement and likelihood of conversion.

Our Journey


New look for BT Business with the delivery if first site: BT Insight

Continued roll out of new design language, second site: IT Services


Our Skills

Application build
enterprise CMS
service portals
complex front end
creative agencies
agile delivery
Product strategy

Recent Projects

  • Virgin Atlantic

    Creating a new booking experience for wholesale customers

  • Pernod Ricard

    Byng developed Ballantine’s lead marketing site and an impressive digital service for their sponsored golf tournament

  • Key Note

    Key Note chose us to design, build and support their entire business via a digital proposition